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An official website of the United States government

Consumer Complaints

The OCC provides assistance to customers of national banks and federal savings associations to answer their questions or help resolve issues they may encounter. provides answers and assistance to customers of national banks. The site includes answers to common questions and helps walk people through the process of contacting the OCC for additional assistance.

Información para el Consumidor

Customer Assistance Group

OCC's Customer Assistance Group (CAG) helps customers resolve issues with national banks and their operating subsidiaries. Trained professionals answer questions and provide informal guidance related to:

  • Applicable banking laws and regulations
  • General banking practices

The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the website.

Have you got a question, concern, or complaint about a national bank? We recommend the following options:

  • Contact your bank directly first. It is most likely to have the specific information you need and is in the best position to resolve your problem.
  • Visit where you will find answers to frequently asked questions and other resources.
  • Fill out the Online Customer Complaint Form.

Still need help?


1 (800) 613-6743 (Toll free)
If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday


(713) 336-4301


OCC Customer Assistance Group,
P. O. Box 53570,
Houston, TX 77052

Related Information

Related News and Issuances

05/28/2008 NR 2008-59 OCC and Idaho Agree to Share Consumer Complaints
10/15/2007 NR 2007-111 Comptroller Dugan Tells Conference that Consumers Will Benefit From More Unified Interagency Approach to Complaint Handling
10/02/2007 NR 2007-106 OCC and Texas Agree to Share Consumer Complaints, Bringing Total of Such Agreements to Twenty-Eight