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The OCC's ombudsman oversees the appeals program for national banks, federal agencies and branches, and federal savings associations (collectively referred to as "banks") and the consumer complaint process.
The bank appeals process provides an alternative avenue for banks to resolve concerns they are otherwise unable to solve through bank supervision channels. Consumer complaints are handled by the agency's Customer Assistance Group when consumers cannot resolve issues with their bank directly. More information about consumer complaints and answers to common consumer questions is available at HelpWithMyBank.gov.
Bank Appeals Process Brochure
Ombudsman's Report
Get answers to questions and file a complaint at HelpWithMyBank.gov
Review answers to frequently asked questions about the bank appeal process
Review summaries of appeal decisions
