OCC's Major Disaster News Center

The OCC works cooperatively with all of the state and federal banking agencies and other organizations to support consumers and regulated institutions in the affected areas identified below.

If you have questions concerning the operations of your financial institution, please call your financial institution or visit your financial institution's website.

Customers with questions regarding national banks and federal savings associations that cannot be resolved through the financial institution should contact the OCC's Customer Assistance Group at (800) 613-6743, or by completing the online Customer Complaint Form.

Active Disaster Events

Tropical Storm Nicole

• NR 2022-135 OCC Allows National Banks and Federal Savings Associations Affected by Tropical Storm Nicole in Florida, Georgia, North Carolina and South Carolina to Close
• Florida Division of Emergency Management
• Georgia Emergency Management and Homeland Security Agency
• North Carolina Department of Public Safety
• South Carolina Emergency Management Division

Hurricane Ian

• NR 2022-122 OCC Allows National Banks and Federal Savings Associations Affected by Hurricane Ian in Alabama, Georgia, North Carolina and South Carolina to Close
• NR 2022-121 Federal and State Financial Regulatory Agencies Issue Interagency Statement on Supervisory Practices Regarding Financial Institutions Affected by Hurricanes Fiona and Ian
• NR 2022-120 OCC Allows National Banks and Federal Savings Associations Affected by Hurricane Ian in Florida to Close

Alaska Flooding

• NR 2022-116 OCC Allows National Banks and Federal Savings Associations Affected by Flooding in Alaska to Close
• Alaska Division of Homeland Security and Emergency Management

Hurricane Fiona

• NR 2022-121 Federal and State Financial Regulatory Agencies Issue Interagency Statement on Supervisory Practices Regarding Financial Institutions Affected by Hurricanes Fiona and Ian
• NR 2022-115 OCC Allows National Banks and Federal Savings Associations Affected by Hurricane Fiona in Puerto Rico to Close

Kentucky Flooding

• NR 2022-93 OCC Allows National Banks and Federal Savings Associations Affected by Flooding in Kentucky to Close
• Kentucky Emergency Management

Montana Flooding

• NR 2022-68 OCC Allows National Banks and Federal Savings Associations Affected by Flooding in Montana to Close
• Montana Disaster and Emergency Services

Resources

• USA.gov - Online guide to info and services.
• FEMA - Active advisories and safety tips. Follow FEMA on Twitter and Facebook.
• Ready.gov - Prepare your family and home for disaster.
• Red Cross - How to donate and volunteer, shelter locations, disaster recovery guidelines, and the "Contact Loved Ones" registry.
• Social Security Administration - Social Security office closures, safety preparedness, signing up for direct deposit, and more.
• Consumer Financial Protection Bureau - Tips for consumers to rebuild their financial standing.
  • Checklist to rebuild your finances
  • Protecting and rebuilding your finances after a disaster
• National Credit Union Administration - The National Credit Union Administration Hurricane and Disaster Information website includes information for consumers and for credit unions.