Identity Theft Brochure

Summary

Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories and public service announcements to help consumers understand their rights, banking rules, and the risks associated with products and practices.