Community Reinvestment Act, Fair Housing Act, and Equal Credit Opportunity Act: OCC Contact Information for Certain Notices and Posters

Updated July 8, 2025

Summary

This bulletin informs banks¹ of the appropriate names and addresses for notices required by the Community Reinvestment Act (CRA) and Equal Credit Opportunity Act, and for posters required by the Fair Housing Act. Banks should make the appropriate changes to their notices and posters, if necessary, within 90 days of this bulletin’s date of issuance.

Rescission

This bulletin rescinds OCC Bulletin 2021-35, “Community Reinvestment Act, Fair Housing Act, and Equal Credit Opportunity Act: OCC Contact Information for Certain Notices and Posters.”

Community Reinvestment Act—Public Notice by Banks

12 CFR 25.44 (March 29, 2024) requires banks to provide the public with the notice set forth in 12 CFR 25, appendix B.

The CRA public notices must include the physical address of the appropriate Office of the Comptroller of the Currency (OCC) supervisory office for purposes of informing the public how to (1) obtain a list of banks that are scheduled for CRA examination each quarter or (2) send written comments about the needs and opportunities in any of the bank’s assessment areas.

In addition to the physical address of the appropriate OCC supervisory office, banks may include in their CRA public notices (1) the OCC’s web address, www.occ.gov, in connection with the list of banks that are scheduled for CRA evaluation and (2) the email address CRAComments@occ.treas.gov in connection with the invitation for comments on the bank’s performance in helping to meet community credit needs.

Fair Housing Act—Posters

Banks must post and maintain fair housing posters at all of their places of business that participate in the activities subject to the Fair Housing Act.² Federal savings associations are required to include in their posters a statement directing persons who believe that they have been discriminated against to send a complaint to the Assistant Secretary for Fair Housing and Equal Opportunity, U.S. Department of Housing and Urban Development, Washington, DC 20410, and to the appropriate federal regulator.³

Banks should use the following address in their Fair Housing Act posters:

Office of the Comptroller of the Currency
Customer Assistance Group
P.O. Box 53570
Houston, TX 77052

Regulation B—Equal Credit Opportunity Act Notice

Banks with $10 billion or less in assets must provide a notice that is substantially similar to the following statement:⁴

The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Protection Act. The federal agency that administers compliance with this law concerning this creditor is:

Office of the Comptroller of the Currency
Customer Assistance Group
P.O. Box 53570
Houston, TX 77052

Banks with more than $10 billion in assets must provide a notice that is substantially similar to the following statement:⁵

The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, or age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Protection Act. The federal agency that administers compliance with this law concerning this creditor is:

Consumer Financial Protection Bureau
1700 G St. NW
Washington, DC 20552

Further Information

Please contact your supervisory office or call Onjil McEachin, Director for CRA and Fair Lending Policy, Office of the Chief National Bank Examiner, at (202) 649-5470.

Jay Gallagher
Senior Deputy Comptroller for the Office of the Chief National Bank Examiner