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NR 2012-26
Contact: Dean Debuck
(202) 874-5770

Office of the Comptroller of the Currency Promotes National Consumer Protection Week

WASHINGTON — The Office of the Comptroller of the Currency (OCC) promoted awareness of consumer protection resources during today’s National Consumer Protection Week (NCPW) event on Capitol Hill.

“Consumers need timely, useful information to make sound financial decisions and protect themselves from unfair, deceptive, and fraudulent practices,” Acting Comptroller of the Currency John Walsh said.  “National Consumer Protection Week highlights important sources of information and resources that consumers can use every day.”

The OCC joined the Federal Trade Commission and other federal agencies on Capitol Hill to distribute educational materials about a range of consumer protection and financial services issues.  The OCC highlighted its Web site HelpWithMyBank.gov that provides answers to common questions about banking in English and Spanish.  OCC material is also available at the NCPW Web site http://www.ncpw.gov.

During this year’s event, many attendees sought information about the ongoing independent foreclosure review, which the OCC and the Federal Reserve ordered in April 2011.  The Independent Foreclosure Review provides the opportunity for people to request a review of their case if they believe they suffered financial injury as a result of errors, misrepresentations, or other deficiencies in a foreclosure action on their primary homes in 2009 or 2010 by one of the 14 servicers covered by the enforcement actions.  More information is available at www.independentforeclosurereview.com.  More than 4 million letters were sent to potentially eligible people with instructions on how to request a review.  Individuals who believe they are eligible and have not received a letter, should call 1-888-952-9205, Monday through Friday from 8 a.m. to 10 p.m. (ET) and Saturday from 8 a.m. to 5 p.m. (ET).  Requests for review must be returned by mail no later than July 31, 2012.

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