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The Privacy Act of 1974 establishes certain controls over any personal information collected by the Office of the Comptroller of the Currency and how it is used. For additional information on your rights under the Privacy Act and the Freedom of Information Act (FOIA), please see Your Right To Federal Records - Questions and Answers on the Freedom of Information Act and Privacy Act
The OCC respects your privacy. We do not collect or store information about members of the public who call or write the agency or visit our Web site, unless you identify yourself so that we can respond to an inquiry or request from you.
When visiting the OCC Web site: If you visit our site to read or download information, we do not collect information about you, but we do collect and store information about your Internet connection and the date and time of your visit. Specifically, we record:
"Persistent cookies" collect personal information to recognize your computer in the future. The OCC does not use persistent cookies or other technology to collect personally identifiable information about visitors to our Web site.
"Temporary" or "session" cookies are used on the OCC.gov Web pages to support voluntary customer surveys and to help us accurately analyze how visitors navigate through our Web site at an aggregated level. These cookies are stored in memory and are only available during an active browser session. They do not collect personal information on visitors, and they are erased as soon as you close your Web browser. No personally identifiable information about you is maintained as a result of a temporary or session cookie.
OCC.gov uses Google Analytics Premium to track Web traffic. Please refer to the following policies on Google's website for more information:
We use this information to help us make our site more useful to visitors. We learn what users like and need; what kind of technology they are using; how often they visit; and other valuable information that helps us offer our visitors the best site possible.
If you are sending electronic mail to the OCC, we want to remind you that e-mail is not necessarily secure against interception. If your information is very sensitive or includes personal or confidential information—such as your bank account, charge card, or social security number—you may want to send it by postal mail to the following addresses.
Formal written complaint to the OCC about a national bank or its operating subsidiary:
Freedom of Information Act (FOIA) request:
To request electronically, use our online FOIA Web Site
Building and General Correspondence Address:
When making an inquiry, request or complaint that requires follow-up: If you are making an inquiry or request or filing a complaint that warrants supervisory or other attention, we may need to share your information with others.
Privacy Impact Assessments
Privacy Impact Assessments (PIAs) are performed on computer systems and applications to evaluate any risks these systems may pose to personally identifiable information. To view a PIA or to print one using your browser, go to our Privacy Impact Assessments page.