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Alert 2013-7
Description: Sabadell United Bank, N.A.

Counterfeit Cashier's Checks: Sabadell United Bank, N.A.., Miami, Fla.

To: Chief Executive Officers of All National Banks and Federal Savings Associations; All State Banking Authorities; Chairman, Board of Governors of the Federal Reserve System; Chairman, Federal Deposit Insurance Corporation; Conference of State Bank Supervisors; Deputy Comptrollers (Districts); Assistant Deputy Comptrollers; District Counsels; and All Examining Personnel

The above-named bank has reported that counterfeit cashier’s checks issued in the bank’s name and using a correct routing number of 067009646 are being presented for payment nationwide in connection with an Internet secret shopper scam.

The counterfeit checks resemble the authentic items but may be identified by the following: Counterfeit items contain an incorrect bank zip code of 44014, are missing the branch and teller ID number, and include the abbreviated routing number in the upper portion of the item under the words “CASHIER’S CHECK.” Additionally, the security feature, which should be located next to the payable amount, is missing. Items presented to date have been made payable in varying amounts.

Correspondence accompanying the counterfeit checks contains the following letterhead: “Quality Service Inc.” The correspondence informs the recipient that he or she has been selected as a secret shopper and that the funds of the counterfeit check should be used to send payments to a third party via Western Union and MoneyGram. Recipients are instructed to submit reports and money transfer details to Trevon Butler at TTREVONBUTLER@aol.com.

For additional information and guidance and to verify the authenticity of Sabadell United Bank’s cashier’s checks, please contact Jorge C. Galban, Assistant Vice President of Enterprise Fraud Management, by mail at 1111 Brickell Avenue, 29th Floor, Miami, FL 33131; by telephone at (305) 347-4158; or by e-mail at jorge.galban@sabadellbank.com. Consumers who receive a counterfeit or fictitious item and associated material should file complaints with the following agencies, as appropriate:

  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP or, for filing a complaint electronically, via the FTC’s Web site at www.ftc.gov.
  • Royal Canadian Mounted Police (to report Canadian scams): by telephone at (888) 495-8501 or by e-mail at info@phonebusters.com. Its Web site, www.phonebusters.com, provides additional contact telephone numbers.
  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The Web site www.bbb.org offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (to report scams that may have originated via the Internet): Its Web site is www.ic3.gov.
  • If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or via the online complaint form at https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx.

Additional information concerning this matter that should be brought to the attention of the OCC may be forwarded to

E-mail:occalertresponses@occ.treas.gov
Mail:Office of the Comptroller of the Currency
 Special Supervision Division
 400 7th Street SW, Suite 3E-218; MS 8E-12
 Washington, DC 20219
Fax:(202) 649-6450
Internet:www.occ.gov

For additional information regarding other types of financial fraud, please visit the OCC’s anti-fraud resource at www.occ.gov/topics/consumer-protection/fraud-resources/index-fraud-resources.html.

Ellen M. Warwick
Director for Enforcement and Compliance